Hospitality is personal. It’s about people, energy, systems that actually work, and showing up every day with care. After more
than 30 years in hospitality, tourism and food businesses across the Mornington Peninsula and beyond, I created Tracey Fleming – Hospitality Solutions to support hospitality operators who want clarity, confidence and sustainable success, without losing who they are.
This isn’t textbook consulting. I see myself more as a mentor than a consultant.
It’s practical, honest support from someone who has been on the floor, in the kitchen, in the office, and awake at 3am worrying about rosters, cashflow and customers.
My Process: The way it actually works
Let’s talk!
Book the consult.No fluff, no awkwardsales chat.
Show me how
it runs
A discovery call
that goes past the
polished version.
What’s really
going on
A business audit
that finds the leaks
before they sink
you.
Keep it tight
Mentorship to
keep systems,
staff, and sanity in
check.
Hospitality isn’t just business. It’s people, pressure and passion.
I’ve spent decades behind the scenes of cafes, kitchens and businesses. I’ve seen the
magic… and the madness.
Long hours. Tight margins. Staff stress.
Owners carrying everything on their shoulders.
I created this business to help hospitality owners build venues that actually work – for them, their team and for their customers.
This isn’t textbook consulting. I see myself more as a mentor than a consultant.
It’s practical, honest support from someone who has been on the floor, in the kitchen, in the office, and awake at 3am worrying about rosters, cashflow and customers.
Less firefighting. More flow. More profit. More pride.
How I help hospitality businesses
Systems &
Operations
Cafe & Venue
Setup
Staff & Team
Support
Sustainability
& Waste
Reduction
Hospitality, covered end to end
Staff training & development
Your people make or break the experience. Practical
training that sticks, not one-off sessions that fade.
Operations review & strategy
A clear look at how things actually run, with fixes that
improve flow, profit, and sanity.
Projects, Startups & Fitouts
From new concepts to full setups, planning,
coordination, and delivery without the usual chaos.
Customer experience
Service that earns repeat business and good reviews, not
apologies and refunds.
Growth with staying power
Smart growth strategies and sustainability that make
sense on the floor, not just on paper.
30 years in the industry
Hard-earned experience that helps you dodge costly
mistakes and run a tighter operation.
